FAQs

Our scrub caps are made in one size for a standard head circumference. However, due to the elastic band and ties at the back of the head, our scrub hats fit perfectly all head sizes.

We recommend machine washing in cold water and hang-drying to prevent shrinking and fading of fabric.

We can add personalized text embroidery to the scrub hat on the side or in the center, in block or calligraphic letters, in any color of thread.

We can sew buttons onto the scrub hat to hold your mask in place and save your ears.

Shipping worldwide. 

The processing time for an order is 1 business day after receiving the payment.

The transit time for the shipping is approximately 10 business days.

You will receive an email confirmation with tracking information once your order has been shipped.

For more detailed information on shipping terms, please check our shipping information page.

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier’s website. You can use this tracking number to monitor the status and location of your package in real-time. Additionally, you can log into your account on our website and go to the "Track" section to view your order details and track its progress. If you have any issues or need further assistance, please feel free to contact our customer support team.

Please contact us once you understand that you need to change the shipping address, if the item has already been shipped, we will not be able to change the address.

Yes, it is possible to cancel a purchase as long as the order status allows it. Please contact us as soon as you understand that you need to cancel the order. If it has already been shipped, we will not be able to cancel the order. In that case we have a return option. You can visit our return policy page for more information on returns.

We understand that buying online is not the same as buying in a local store. That is why we give our customers 14 days to make a return.

To start a return, you must first contact us at scrubcapsshop@gmail.com and let us know about it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To see all the important terms to complete a return, please visit our return policy page.

Taxes are not included in the price and not collected by us.

Buyers are responsible for any customs and import taxes that may apply in their delivery country. Contact your country's customs and duties website for more information.

*Imports valued at less than $800 enter duty-free into the United States.

To stay updated on our latest product releases and exclusive promotions, we recommend creating an account on our website. By registering, you become part of our community, where we regularly share special offers, updates on new arrivals, and upcoming sales events. Additionally, you can follow us on social media for real-time updates and sneak peeks. Don’t miss out on any of our upcoming news and be the first to know!